Policies, Terms & Shipping
We reserve the right to change prices & terms prior to paid confirmation without exception. Thank you for your understanding.
Shipping & delivery charges are the sole responsibility of the buyer unless FREE shipping is listed in the Product page. Ground shipments are scheduled to ship out on Mondays & Tuesdays, unless specified otherwise by customer. Both parties acknowledge that delivery windows are estimations. Starting in 2019, a $6 adult signature fee has been imposed by the third party courier.
Daily shipments deadline via FedEx only: 2:00pm (PST). Ground by FedEx is recommended for shipment on Mondays & Tuesdays for same week delivery and to ensure the quality of the wine isn’t compromised waiting in-transit over a weekend.
No on-site wine pick-ups available.
We are sometimes asked by buyers in the Phoenix, AZ area to pickup at our office. We regret we cannot. We have an off-site license which does not allow pickup of merchandise like a retail wine shop open to the public. The licensing is different and we cannot jeopardize our legal status. Thank you for understanding.
Make An Offer
Make An Offer is not a holding service. Please be aware that if the customer does not accept or act on the offer within 24 hours, a new price could prevail. All bottles sold are first come first serve.
The Right To Refuse Service
Under federal anti-discrimination laws, private-winecellars.com can refuse service to any person for any reason, unless the business is discriminating against a protected class. At the national level, protected classes include: race or color, national origin or citizenship status.
Returns & Cancellations:
ALL WINE ISSUED IS SOLD “AS IS”
Due to the unusual nature of our wines, private-winecellars.com has a strict no refund policy. Returns are not accepted except in cases of shipping or inventory errors on our part such as wrong vintage, producer or like bottle errors. As such, these instances are extremely rare and returns or refunds are not applied to any other claim by the buyer of defect, opinion of quality, corkage* or wine condition. Private-winecellars.com would therefore address only those issues relative to the specific causes noted of shipping or inventory issues to the full extent of its ability. Further, such remediation may be contingent upon inspecting the return physically.
WHY we must insist on this policy: It is our honor to bring the opportunity to our customers to own, gift and taste these special older and rare wines. Anyone who commits to this opportunity must understand there is some degree of unpredictability. The fact is there is a risk when you purchase older wines. Like new corks, there is a risk of cork failure or corkage. However, it should be noted that even when a cork is difficult or appears faulty, it often does not affect the wine in the bottle negatively.
Your satisfaction is incredibly important to us so please e-mail us so that we may convey to you the condition of the bottle(s) that interest you and we will send you additional photos.
In the case of a pricing misprint on the site, we will cancel your order and contact you immediately with the correct & prevailing price. This happens sometimes as every wine entry is placed manually. We ask for your patience and understanding as we tirelessly work to keep these human errors obsolete.
Acceptance of These Retail Conditions of Sale
Your acceptance of the Conditions of Sale is required for orders placed on our website each time you place an order. We appreciate your business and thank you for taking the time to read and understand our policy.
Weather Waiver
Please refer to our policy when weather conditions are unsafe for the shipment of wines:
If you wish your wines to ship regardless of weather, we will make every attempt to arrange safe transport. However, in order to proceed, we do require your agreement to this waiver. Your wine will not ship today without your agreement to this waiver.
By agreeing to ship, you acknowledge our recommendation to not ship at this time, with the understanding that private-winecellars.com will not be held responsible for any damage suffered due to extreme cold or heat, or delays due to extreme weather conditions.
Weather Waiver 2021
Weather Waiver
Please refer to our policy when weather conditions are unsafe for the shipment of wines:
If you wish your wines to ship regardless of weather, we will make every attempt to arrange safe transport. However, in order to proceed, we do require your agreement to this waiver. Your wine will not ship today without your agreement to this waiver.
By agreeing to ship, you acknowledge our recommendation to not ship at this time, with the understanding that private-winecellars.com will not be held responsible for any damage suffered due to extreme cold or heat, or delays due to extreme weather conditions.
